Please arrive 5-15 minutes before class time. This is to ensure a proper welcoming and smooth check-in process.

Absolutely NO late arrivals will be admitted into class. Doors lock at the start of class. Due to safety precautions, respect for teachers and members who enter onetime, and the structure of the studio, late arrivals cannot be allowed once class starts.

We have a first come first serve policy. In the event a waitlisted member is at the studio, they will be given an available spot. Members who are late, immediately forfeit their spot to a waitlisted member.

Out of fairness to all of our clients, Pilates Coven has a strict 12-hour cancellation policy. Please cancel through your account. If you cancel within 12 hours, you will forfeit your reservation.

A no-show is an instant forfeit of reservation.

All persons on the waitlist will receive an email invite when a spot becomes available.

If a waitlisted member is unable to attend the class, the class credit will automatically return to the member’s account.

If in the event a waitlisted member shows up to the class and there is an empty space at the start of class, the waitlisted member is allowed to take the available space.

-Grip socks are mandatory to participate in our reformer classes.

If you do not have grip socks, we sell socks for $6-9.

-Comfortable clothing, that will not hinder your movement or cause an injury is recommended for class.

-Please reframe from wearing clothing that has offensive, racist or homophobic logos and graphics.

-Jewelry, such a long chains and earrings, should be removed before class. This is to prevent possible injury, damage to our equipment, and your jewelry.

-We do not reschedule ClassPass reservations. All ClassPass members are responsible for their own reservations.

-In the event, a Classpass member cannot make their class, they are responsible to cancel their booking through their ClassPass app.

-Please do not call us to reschedule, as we cannot make any adjustments to ClassPass accounts.

-New ClassPass members must sign our waiver upon arrival, or at the time of sign up. Waivers are sent via email.

-ClassPass members are required to follow and respect all of our studio policies.

It is your full responsibility to speak with your doctor before attempting any physical exercise. As the client, it is your sole responsibility to inform studio/instructor of your medical conditions/injuries, so we can provide modifications to allow you to move comfortably.

Our staff are equipped to provide general modifications for most common (healed) injuries. Group classes are structured to accommodate most people’s bodies.

Group classes are not physical therapy and should not be intended to substitute physical therapy.

While we provide modifications for some exercises to make the classes available to most, during a group class there won’t be individualized attention that caters to a specific injury.

We highly encourage waiting a few weeks to months post-injury or surgery before joining a group class.

If you have an injury or medical condition, we recommend scheduling a private 1:1 session with an instructor.

Firstly, CONGRATULATIONS! We love mamas-to-be and support physical activity pre- and post-pregnancy. While we understand every pregnancy is different, and the demand for physical activity differs, we suggest speaking with your doctor and studio before joining a group class.

Some considerations before joining a group class.

-Have you been physically active prior to pregnancy and able to do most exercises without assistance; such as squatting, kneeling, moving for extended periods of time, sitting up without help, laying down on side or back for at least 5-8 minutes at a time? If YES, then you may join a class.

-If you were previously active, but require a lot of assistance, we strongly recommend private sessions.

-If you have NOT exercised before pregnancy, please speak with your doctor prior to joining class.

Our Prenatal Policy

First Trimester: Able to take all classes and privates.

Second Trimester and Third Trimester: Only able to attend private sessions.

When returning to Pilates after pregnancy, we recommend booking a private session to establish goals and assess how the body is moving, and we highly encourage you to maintain open communication with us as your journey into motherhood progresses.

Minors under the age of 13 are not permitted on the premises. Minors over the age of 13 and under the age of 18 are welcome to take class but must be accompanied by a guardian at all times. Each child ages 13-17 must have a signed waiver by legal parent/guardian. Please note minors are not permitted in the studio to watch or wait while their caregiver takes class.

-As much as we love pets, and want to cuddle with yours, please do not bring your furbaby to the studio without permission. Call us in advance if you need to bring your pet with you. pet parent is responsible to watch their pet during their whole visit. Our staff are not responsible to watch your pet.

Dogs

- must be on their leash while in the studio.

-Only dogs who are potty trained, quiet and do not bite or jump are allowed to enter our studio.